Returns

Swimava Returns Policy:

 

 

 

 

Swimava Products are about encouraging active water time for our little ones! Your baby’s health and safety is our number one concern. Safety is paramount and we sincerely hope your baby enjoys the same great experiences ours have.

We back our Swimava Products with a 1 Month Replacement Warranty against defects where we will replace your Swimava product within one month of purchase.

*Please note our 1 Month Replacement Warranty does not cover return shipping costs.

 

 

REPLACEMENT WARRANTY AGAINST DEFECTS:  

 

 

Should their be a defect in your product, we will happily replace it within one month from purchase, however in order to do so:

  • Please send us a short video demonstrating the issue to info@swimava.co.za. Inflate and submerge the ring, escaping air will cause bubbles to surface . Please be advised that a defect would have the leakage at a seam vs a hole in the middle of the ring which is most likely a result of misuse.
  • Please also send us the batch number located on the air valve.
  • If the issue is deemed a defect  - please destroy the ring (i.e. cut in half) as safety is of paramount concern to us and defect products are not to be used. Once we have received proof – we will happily send you a replacement product.

* Our 1 Month Warranty offers replacement only. No refund is allowed. We only ship to your original purchase address.

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